At VISION, the patient is always at the center of our care. We strive to provide the most comfortable environment for our patients, as well as the smooth progression of the diagnostic and treatment process.
During a visit
At VISION, the patient is always at the center of our care.
We strive to save as much time as possible for both the patient and any accompanying persons. It is extremely important to us that the diagnostic and treatment process proceeds quickly and smoothly.
When booking an appointment, it is important to inform us or indicate whether you have additional health insurance and the name of the insurance company.
*Important – some insurance companies require prior notification before your appointment. See below for information about the companies we work with and their requirements.
Telephone
You can schedule an appointment by calling 0700 89 003 or 0883 511 121. If all lines are busy, you have the option to request a callback – we strive to return your call within one hour.
Online
You can book an appointment for various types of initial examinations directly through our website. *For follow-up examinations or procedures, appointments must be scheduled by phone.
Fill out the contact form on our website, and one of our staff members will get in touch with you.
When planning your visit, you will receive accurate information about how long your consultation and any specialized tests will take.
With a Referral
Your general practitioner must issue a referral for a specialist eye exam. The referral is valid for 30 calendar days from the date of issue.
All referral-based consultations are performed at VISION Eye Clinic, located at 8 Victor Grigorovich St., Sofia.
With Health Insurance
You must be familiar with your insurer’s terms* and bring either a physical or electronic insurance card.
*The following insurers require you to contact them in advance to confirm your appointment:
DZI
Groupama Insurance
UNIQA
Note: The insurer Saglasie requires advance confirmation from you if the consultation will be with a department head.
Appointments through insurance are available at both of our clinics.
Direct Payment
We accept payment in cash or by card.
Preparing for Your Visit
Please bring your ID card and the following, if you’ve had tests done at another clinic:
- Outpatient sheet from another eye specialist
- Hospital discharge summaries (epicrises)
- Any available test results, including imaging or specialized diagnostics
- Other relevant medical documents
- Your prescription glasses, if you wear
When You Arrive
Hygiene is extremely important to us. Upon entering, please put on disposable shoe covers, available at the entrance.
You must check in at the reception desk with your ID and insurance card (if your visit is covered by insurance).
A medical resident or nurse will escort you to your doctor and perform the preliminary tests required for your consultation.
Consultation and Diagnostics
During the consultation, if additional tests are necessary, your doctor will order them immediately (with additional payment).
You will be accompanied by a specialist to conduct the tests, then return to your doctor to review the results and discuss next steps.
If surgery is needed, you will be fully informed about:
- The nature of the procedure
- How it will be performed
- Post-operative recovery
You will be offered a surgical team and will choose a date and time for the procedure.
Upon Discharge
You will receive written instructions for at-home post-operative care, along with scheduled times for mandatory follow-up appointments.
